Frequently Asked Questions

Here you can find answers to most commonly asked questions. For a more detailed FAQ, please feel free to navigate through our menu.



Q: What is a private chat, group chat, public chat Voyeur chat and Private Party Chat?
Private chat is a closed chat where the model is allowed to do anything she wants, unlike in the free chat rooms.
Private chat is a one on one exclusive chat between you and the model. It is exclusive and no one can enter the room.
Group chat A group chat is a chat with a performer, that allows more than 1 customer to join in. Rates in group chats are usually at a lower rate
Public chat Public chat is an open chat room with the performer. Here is where you can get to know the performer, chat with the performer, and also give tips.
Private Party Chat
Voyuer Chat



Q: What is a Prime Member?
A prime member is a member who can chat with models for 1 time fee, unlimited, forever. To become a Prime member you can buy credits even only once, and you be able to chat with models forever.


Q: What is a VIP Member?
A VIP member includes a monthly/1 time membership that gives users unlimited access to models private galleries, unlimited downloading of private videos, send messages to models, View updated new models private photos/videos, access to some models snapchat/kik, discounts on models live chats (some models), custom personal video/photo set from your favorite model(some models), entries to models contests, and much more! To join as VIP member, login into your account and click Become A VIP.


Q: I want to go to the private chat but the system say I have no money on my account. How can I buy credits?
You may do it on the Add Funds page.


Q: Is it possible to buy credits using Paypal? NEW
Paypal has decided to support adult sites for European users only. We all hope it will be possible for the USA users and the rest of the world in the future. We currently only accepting payments with our great billing provider Zombaio All major credit cards are accepted.


Q: How can I register on the site?
Push the Registration link.


Q: What does the registration here give me?
If you are registered, you may do the following:
- Change your profile data.
- Chat with models in Live Public chats, Live Private chats, and Live group chats.
- Join Models Live Private Party shows!
- Get the newsletters to your e-mail when your favorite model is online.
- Renew your account and check the Account History.
- Access models galleries, private photos/videos.
- Send Messages to your favorite model.
- and Much More!

Q: Do I need a cam to talk to the performers in a chat room?
It is not necessary to have a cam just for talking. However if you do have it you may show yourself to the model.


Q: Can I chat with models in their rooms?
Yes! You can become a Prime Member and be able to chat with models FOREVER!


Q: What will show on my billing statement?
Your billing statement will only show our billings provider's name. Your privacy is our main concern. It will read


Q: I want to cancel my membership, how can I cancel it?
You can cancel your VIP membership at any time. Contact our billing provider Zombaio And/or contact us directly at billing@kwebcam.com


Q: Is it safe to use my credit card?
Yes! We only use trusted, safe and secure billing system. Our billing provider handles/process your credit card on a their ssl site. We do not handle your information, credit card or any other private information. Your information will never be used/sold to third parties.


Q: I am interested in becoming a performer. How can I join?
Great! You can sign up Here


Q: Im not satisfied. Can I get a refund?
Due to nature of our sales, we uphold a No Refund Policy. All sales are final. If you abuse the billing system, you will no longer have access to our site, will be blocked and can no longer make purchases on our site.


Q: How can I contact support?
You can contact us at our Contact Page or
You can email us directly anytime at support @ kwebcam.com We respond to emails within 24 hrs.

Q: How can I get more FAQ for customers
We have a detailed view of our FAQ for customers that are not featured here. To VIEW

Q: How can I get more FAQ for performers
We have a detailed view of our FAQ for performers that are not featured here. To VIEW - About Site
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